We strive to separate the factual, substantive, rational level from the relationship and emotion-related, emotional level. The factual problem situation is the reason for a consultation dialogue. Before we look at the matter, however, it is important for us to make sure that we have a good level of relationship. This can mean different things:
- Eliminating conflicts: A negatively impressed relationship level can lead to correctly or incorrectly perceived or even feared conflicts affecting decision-making. In order to avoid conflicts, thoughts are not spoken out. It can also be the case that information and impulses are perceived incorrectly and lead to conflicts at the relationship level that distract from the matter.
- Blind trust: Even a positively impressed relationship level can affect decision-making. Conflict-avoiding behavior that is supposed to protect the relationship level can lead to the fact that essential content is excluded at the factual level. In addition, "blind trust" can lead to a critical perspective being given with the decision-making mandate. This favors unexpected effects.
- Reduction to a problem: Separating the factual and relationship level also means not reducing a person to his problem. Rather, it must be ensured that the meaning of the problem is opened up for the person. In WiQQi, the problem is initially an indicator that a objective cannot be achieved as desired.
Editing problems at the relationship level affects the relationship level. Based on the complexity of the care, we assume in WiQQi that a "perfect" solution cannot be achieved. That is why it is important to us to make decisions together that are separate from the relationship level.
See also: Watzlawick; Transaction analysis.