Cooperation: In historical review, we set the starting point for WiQQi in 2015. We invested around 40 hours in researching and obtaining information about https://www.wiqqi.de/de/study/herdabschaltung in order to generate a first overview of available solutions. In the same year we repeatedly met people and organizations who dealt with the future topic to a similar or lesser extent. The discussion was usually abstract - and in the best case was about constructed "personas" with written life situations. We stopped counting at 100 hours. The end point in 2015 was always the same: the time invested in the research was wasted and the experience developed is not enough for advice that does justice to the complexity of care. This raised the question:
- What knowledge and experience could we have generated if we had used the >100 hours cooperatively and/or collaboratively?
Starting point - concrete individual case: The answer to this question followed in 2016: In assisted living, an accumulation of false alarms from smoke detectors led to conflicts in the neighborhood, additional risks of falling when trying to switch off the unwanted alarm or nutritional risks from fear, when cooking triggers false alarm. At the same time, a person's wish to silence unwanted alarms from a wheelchair came to us. Even before we deal with the problem ourselves, we received targeted solutions from a craft company. These suggestions were also independently named by a stove cut-out manufacturer that integrated a smoke detector as a smoke sensor into its own product. At this point, the time required for all the people involved to work together is a few minutes. However, we were able to take a concrete solution proposal into the "laboratory". We talked to about 600 people about the smoke detectors related to the "fall risk", "nutritional risk" and "immobility" care problems. In view of the specific individual case, our interlocutors were able to adapt and expand their own experiences, which led to new insights within the group and also for the individual.
- The situation of the specific individual case assumes the role of the referee and protects against conflicts of different points of view.
Beer mat & advisory concept: We have only had positive experiences with "getting to yes" as an advisory concept. That is why we printed it on a beer mat as a guiding instrument and basic attitude. The space for notes on the one hand illustrates the need to put the specific individual case at the beginning in hermeneutic case understanding. The cornerstones of the concept on the other hand therefore set the basis for clarifying the level of relationships and the common interests. With the search for options for action, hermeneutic case understanding is promoted in a goal-oriented manner. With the ethically and technically reflected, criteria-oriented and reasoned decision, generally applicable rule knowledge is brought together with hermeneutic case understanding: starting from the individual case, the first question is which criteria are relevant for a decision - this is the basis for the selection of solution options by evaluating criteria. WiQQi thus makes a practice-oriented contribution to implementing the "Doppelte Handlungslogik" of nursing and care.
- The WiQQi beer mat depicts the complete concept of WiQQi in a way that guides action. (It can also be used for water glasses ;)