Problems are the starting point - they illustrate the undesirable.
The aim of the problem analysis is to understand the problem and the associated goal in more detail:
- Problems are specified: what exactly is the problem, the undesirable? How is it affected?
- Goals are formulated in a measurable way: Which goal cannot be achieved by the problem? How do I know if I have achieved a goal?
- To put it positively: From the first impulse that something undesirable should "no longer" be worked out, what exactly should be, or when and how the unwanted disappears.
- Previous solution: How has the problem been dealt with so far? This gives an initial conclusion about the resources and may help others in a similar situation.
Practical example mixed-pickles jar: We were asked to find a solution for opening a cucumber jar: "It is too difficult".
- Previous solution: Two people opened the jar together - one person holds the lid, the other the glass.
- To put it positively: "I can't open it on my own", when asked ("What happens if you open it alone?") Becomes "The jar is slipping in my hand."
- Problem specification: The mixed pickles jar requires more hand strength / grip to hold than can be applied with one hand alone.
- Goal: I can open the mixed pickles jar on my own.