Collaborative TeleCare

Problem: Peer advice is limited by space and time - and so we cannot always ask the best person in nursing for their advice.
Goal: Peer advice is freed from spatial and time-related limits.
Method: Knowledge "ready to eat", new media
tl;dr: WiQQi uses the possibilities of modern communication to make expertise and evidence accessible.
Keywords: peer advice, social media

When we are faced with a completely new nursing problem, we can spontaneously do our best, we can search for solutions or ask colleagues. Asking colleagues is a proven mix of effort and effectiveness. However, best advisors are not always in the same place at the same time. The more specific a problem is (or: the more needs-based a solution should be) the more likely it is.

  • In WiQQi we want to complement the collegial advice with the instrument of "ready-to-eat" knowledge.

For this purpose, we collect a list of possible solutions on the one hand - and on the other hand the criteria that help us in the professionally and ethically reflected, criteria-oriented and reasoned decision. In WiQQi, we always start from the specific individual case, because we know that the context of a situation also decides whether the desired or undesired effects of a solution outweigh the problems. If we now ask other people detached from time and place according to their perspective on the individual case, we are obliged to describe the individual case with its context as precisely as possible. For this we use the possibilities of film and photography. These allow you to document extensively with moderate effort and to share the view of a situation.

  • The potential of film and photography in nursing needs to be reflected ethically and professionally and has to be limited by policies.

Primarily we want to offer knowledge "ready to eat" in WiQQi. This knowledge is to be effective as a micro-training on the job without adaptation. We want to strengthen the ethically and professionally reflected, criteria-oriented and reasoned decision. This also helps us to reflect on our own routines. Last but not least, we are happy to be able to depict the complexity and complexity of care and to show what we do every day.

Problems and solutions in nursing and care are context sensitive

Specifically, we can ask, for example, how we deal with back-stressing situations in nursing. We can also clarify this question: "How do I help my caregiver from the floor?" But this question is still very broad. It depends on which people are involved and in what context the problem has to be solved. The context can be extensively documented by film and photo, as the following video shows:

Communication by photo and video has to be reflected professionally and ethically

With the following film scenes we want to show the dialogue about the professional and ethical limits of the documentation by video:

360° documentation

We have had positive experiences with the 360 ° documentation with (non-public) advice in individual cases because we can document spatial conditions quickly and comprehensively with 360 ° photos. During our research, our experience grew - and with it the focus on the essentials. We were able to catch up on this look virtually. Support for home counseling is also conceivable: the adviser could be supported by a research team. In this way, important questions arising from the research could still be asked during the initial interview.

In WiQQi, we primarily use 360 ° photography to make places of knowledge accessible regardless of time. We also want to provide a spatial link between the WiQQi database and places of knowledge. We thus provide an alternative to the semantic search - because the target word cannot always be found or remembered. Possibilities of censorship could also be considered.

Technical solutions

In the following video we document various solutions with which we record video and sound. They represent the same or similar situations and can thus be compared.

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