What is WiQQi?WiQQi is initially an attitude and a culture.
- In WiQQi we share knowledge and experience across the board. We have found that knowledge increases when it is shared. Everyone benefits from this: Those who share knowledge receive feedback, for example in the form of questions, additions or criticism. This dialogue leads to greater expertise among everyone involved.
- Shared responsibility: Central to WiQQi is the ethically and professionally reflected, criteria-based and well-founded decision. Our actions always have desired and undesirable effects. We take the experience of many people into account in order to be able to better assess the desired and undesirable effects of our actions. With this transparency, decisions can be made jointly and made together.
With this in mind, we share our knowledge with the WiQQi database.
- Two forms of knowledge: In the WiQQi database, we list solutions and differentiate them using criteria.
- Solutions: Due to the complexity of care, there are countless solutions. We nurses know the solutions that are important for our everyday life - we do not need WiQQi for this. However, as soon as new problems arise, the search for a suitable solution can be complex - unless we can ask other experienced nurses. We want to strengthen this proven process of exchanging experiences with WiQQi. We list solutions.
- Criteria: Criteria help us to keep track of the multitude of solutions. From all the solutions in the WiQQi database, we only need the solutions that solve the problem at hand. This means that they must lead to the target addressed and must be feasible within the available resources.
- The decision is made by people: WiQQi cannot, should and must not make any decisions. WiQQi supports systematically and reasonably added or filtered out solutions based on the needs of the individual case. The aim is to quickly present "a handful" of solutions that are manageable and enable a well-considered and well-founded decision.
In WiQQi, solutions are all things and actions that can help to solve a problem and / or to achieve a goal.
In the development of WiQQi, we focus on objective technology. We do not hide actions or tips and tricks to solve a problem. However, we want to avoid emotional or social conflict before we know how to deal with it. This can be the case with highly subjective participation when it comes to choosing the right words, the right attitude or the tone of the conversation. Especially when the time for reflection is influenced by the setting or the situation. This makes it easier to talk about a needs-based night light than about having a conversation in a crisis situation.
- Solutions are researched and collected based on the specific individual case.
- Documenting solutions in the WiQQi database relieves the burden on several levels:
- When solving the first individual case, solutions can be included and excluded or prioritized using criteria.
- Solutions can be added and updated collaboratively.
- Solutions can be supplemented or updated when processing further, similar individual cases.
A criterion is a characteristic (e.g. weight/color) that can be used to differentiate between different solutions, problems or objekctives. A prerequisite for this is the description of the characteristics of a characteristic (e.g. 100g, 1kg, 10kg/red, green, blue). One criterion and its characteristics are always descriptive and not judging.
Every judgement a decision is based on, is context-sensitive. The expression "3kg" has a completely different meaning for a bass - depending on whether you are talking about a fish or a guitar. The meaning of the color can also differ - especially if there is a color defect.
In WiQQi, criteria have the following meaning:
- Description of needs: The specification of criteria allows the need to be described more precisely in the individual case. This description includes the Assessment of relevance: is a criterion relevant or not?
- Rating of relevance: Why is a criterion relevant or not?
- Expression of the criterion: Does the expression have to assume a certain value, exceed or fall below it or have a tendency?
- Reason for the expression of a criterion: Why exactly does the criterion have to accept this expression?
- Description of solutions: The naming of criteria and their characteristics can describe solutions in detail? WiQQi starts from the dimensions of the individual case and limits the documentation of solutions to what is sufficient or necessary for the individual case. Other versions of a solution can be added in further individual cases.
- Comparison of solution and requirement: How does a solution meet needs?
- A perfect fit: a problem is solved and/or a line is reached without changing the resources used
- Resources are released: A solution helps resources to be mined or otherwise used.
- Additional resources are required: A solution helps resources to be built up or otherwise withdrawn.
- Ready-to-eat knowledge: Criteria can combine experience and knowledge in a form that can be used in a situation. We call this "ready-to-eat knowledge":
- Needs assessment: Requirements from past cases can be applied to new cases using the criteria.
- Solution selection: Solutions tailored to requirements can be filtered out of the bulk of the solutions based on criteria. This reduces the research effort.
- Reasoned decision: Decisions can be justified by comparing needs and solutions. Effects on resources can be thought ahead and accompanying measures can be initiated.